Saturday, June 1, 2019

Principles of good customer service Essay -- Business and Management S

Principles of good customer serviceIt is very important to give excellent customer service when out inresort working as a rep. customer service can be presumption by one personor alternatively it can be given out as a team. This is to ensure thatthe customers get the best from there holiday, and so that they builda rapor with you to gain trust for them to come back prison term and timeagain. Seeing the customer happy also benefits you as a rep and givesyou good job satisfaction. There are many different types of freegood customer serviceBody languageWhen dealing with a customer you must always use positive bodylanguage. Giving a lot of eye contact is always good because thecustomer feels that you are giving them you full attention and thatyou are developing an understanding of there admits. Also facial nerveexpressions reveal opinions, emotions and moods better than any of theother body parts. The way that your face expresses feelings i.e.smiling or frowning will always allow the customer to mention how youare feeling towards them.First ImpressionsFirst impressions count in any business, limitedly overseas wheredealing with people is such an important part of the work. You need tounderstand that the way you and your organisation present themselvesto customers has a direct influence on their enjoyment, your jobsatisfaction and the future success of the organisation that employsyou. In particular when meeting a customer for the first ...

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